Decisions are made based on the amount of information presented to you. And more often you'll find out how much of that essential information was lacking or needed based from the results of that decision.
If the information isn't ripe, complete, or satisfied, then there is a high possibility of wrong assumptions.
I've met a lot of agents from companies who always fall short of intuitiveness and pro-activeness. Probably because they pretend too much that they know enough. No they don't. I wish I could say they're dumb but they're not. Lazy maybe but not dumb.
So if you encounter people like these, it's either you replace them or reeducate them. That's where your leadership trait kicks in. The choice is yours.